Join Now
Back

Terms of Service

Last revised: June 22, 2023

1. Introductory provisions

1.1. This document (hereinafter referred to as“Terms”, “Agreement”) constitutes conditions for using CoinRoute Platform as a User.

1.2. Ziggurat, S.A. de C.V., a company incorporated under the laws of El Salvador ("We", "Us", or "Our", and "CoinRoute", as applicable), having its business address at: Colonia San Benito, Pasaje 8, 118, San Salvador, El Salvador, provides you with the ability to use CoinRoute Platform as a User.

1.3. Please read this Agreement carefully before you start to use CoinRoute Platform.

1.4. These Terms (always together with thedocuments referred to in it) tells you who We are, explains many of your responsibilities to Us and Our responsibilities to you, how this Agreement maybe changed or ended, what to do if there is a problem and/or other important information. If you think that there is a mistake in this Agreement or require any changes, please contact Us at hello@coinroute.xyz.

1.5. These Terms refer to the following additional documents (hereinafter "Additional documents"), which also apply to your use of CoinRoute Platform:

  1. Our Privacy Policy, which sets out the terms on which We process any personal data We collect about you, or that you provide to Us. By using CoinRoute Platform, you consent to such processing and you promise that all data provided by you is accurate.
  2. AML/KYC Policy;
  3. Refund Policy.

1.6. By visiting our Website and/or using CoinRoute Platform, you agree to be bound by these Terms (including Additional documents referred to above). If you do not agree with above, please do not use CoinRoute Platform.

1.7. The functionalities available to you, as a User within CoinRoute Platform, are described on our Website and/or CoinRoute Platform.

2. Definitions

In this Terms:

  1. Business Day means a day other than a Saturday, Sunday or a public holiday in El Salvador when financial institutions in El Salvador are open for business.
  2. Fees mean the fees, if any, we will charge you for the usage of CoinRoute Platform as a User, the details of which are set out on our Website.
  3. Fiat Currency means a currency which in accordance with valid laws is legal tender.
  4. Merchant means an entity that offers products and/or services and/or works of art for sale for business purposes and receives payments in Cryptocurrency with CoinRoute Platform.
  5. Coinroute Platform means a computer program with relevant user interfaces available on the Website and/or otherwise accessible, owned, administered, supported and developed by Us and intended to collection and processing of payments in Virtual Assets;
  6. User means you - a person who uses CoinRoute Platform in order to make payments in Virtual Assets to the Merchant.
  7. Website means any webpage, including but not limited to https://CoinRoute.io, where We provide the you with the ability to use CoinRoute Platform.
  8. Wallet means a cryptographic storage solution that permits to send, receive, and/or store Cryptocurrency.
  9. Virtual Asset (also “Cryptocurrency”, “Virtualcurrency”, “Digital currency”) means a digital representation of value that canbe digitally traded, or transferred, and can be used for payment purposes.

3. Use of CoinRoute Platform and Intellectual Property Rights

3.1. In consideration of you agreeing to abide by these Terms, We grant you a non-transferable, non-exclusive license to use CoinRoute Platform, subject to these Terms.

3.2. You shall acknowledge and agree that the performance of CoinRoute under these Terms will provide you with access to various documents, processes, software and other technologies and materials, to which CoinRoute and/or one or more third parties related with CoinRoute will hold all intellectual property rights, including (a) copyrights, rights affording protection similar to copyright, rights in databases, patents and rights in inventions, trademarks, rights in internet domain names and website addresses and other rights in trade names, designs, know-how, tradesecrets and other rights in Confidential Information, including under marketing legislation; (b) all other rights having equivalent or similar effect in any country or jurisdiction in the world (collectively "Intellectual PropertyRights").

3.3. All copyrights, trademarks, patents, trade secrets and other Intellectual Property Rights relating to CoinRoute Platform, including the systems, platforms, software and documentation provided by CoinRoute to you are the property of CoinRoute and/orthe third party which granted CoinRoute the right to provide/supply them, shall remain at all times the sole and exclusive property of CoinRoute or the relevant third party, and you shall have no right or interest in them except for the right to access and use them in order to CoinRoute Platform under theseTerms.

4. Who can use CoinRoute Platform

4.1. You are permitted to useCoinRoute Platform if you comply with all the following criteria:

  1. you have the capacity to enter into and be bound by these Terms and any other document related thereto;
  2. in case of legal representation, you are duly authorized to enter a contractual relationship with us based on these Terms on behalf of the person you are representing;
  3. in case of a natural person you must be 18 years or older to use CoinRoute Platform and by using CoinRoute Platform you declare that you are 18 years or older. We may ask you at any time to show proof of your age;
  4. in case of a legal person, it is duly established and operates in a country in which our Website and Coinroute Platform are legally accessible;
  5. your financial status allows you to accept the risks relating to Virtual Assets;
  6. you have provided accurate and complete information and documents requested by Us;
  7. we are satisfied with the outcome of any identity, fraud and background checks which we will conduct in relation to you at any time during the term of your relationship with us;
  8. you do not use / intend to use Coinroute Platform for anything that is unlawful, malicious or that could disable, overburden, or impair the proper working of Coinroute Platform or may hurt our reputation or otherwise pose any threat to us;
  9. at all times you comply with the Terms as well as all applicable laws and regulations.
  10. you reside in a country in which our Website and CoinRoute Platform are legally accessible;

You take responsibility for any consequences of your breach of this section.

5. Your obligations

5.1. to act in good faith and adhere to these Terms as well as other provisions governing the usage of CoinRoutePlatform as a User, and timely as well as properly fulfil your obligations to us;

5.2. to provide us with information, documents and data which is accurate, correct, up to date, not misleading and free of viruses or other computer programs or files that could interfere with normal functioning of CoinRoute Platform and/or related applications;

5.3. to promptly (not later than on the same Business Day (in case of non-Business Day, on the earliest Business Day) as you become aware of that) notify us of improperly functioning CoinRoute Platform;

5.4. to promptly (not later than on the same Business Day (in case of non-Business Day, on the earliest Business Day) as you become aware of that) report to us any suspicions about compliance with these Terms and not use CoinRoute Platform until we instruct otherwise;

5.5. at all times to comply with all applicable laws and regulations.

6. Our obligations to you

6.1. to act in good faith and with discretion to best meet your interests;

6.2. to strive to enable the intended use of the Website and CoinRoute Platform, take timely measures to correct any operation faults with CoinRoute Platform;

6.3. to timely and properly fulfil our obligations to you.

7. Getting to know you

7.1. We are required by law to carry out all necessary security and customer due diligence checks on you (including any parties involved in your transaction for example, your recipient). You agree to comply with any request from Us for further information and provide such information in a format acceptable to Us. In addition, you agree that We may make, directly or through any third party, any inquiries we consider necessary to validate the information you provided to Us, including checking commercial databases or credit reports.

7.2. We may ask you to pass a verification procedure as a condition of access to CoinRoute Platform.

8. Representations and Warranties

8.1. By accepting these Terms, you:

  1. confirm that you are eligible to use Coinroute Platform by complying with criteria listed in section 4;
  2. confirm that you have read these Terms;
  3. commit to be bound by these Terms;
  4. agree and acknowledge that any and all actions performed by using CoinRoute Platform shall be valid and causing the same legal effects as the actions formalized by a paper document signed by you, and if you are acting on behalf of a legal entity, then also by a paper document signed by you and endorsed with the stamp of such entity;
  5. confirm that you have enough knowledge relating to Virtual Assets to use CoinRoute Platform, and understand that you are solely responsible for determining the nature, potential value, suitability, risks and appropriateness of CoinRoute Platform;
  6. confirm that we have not advised you, nor individually recommended to you, to use CoinRoute Platform, excluding any advertisement of CoinRoute Platform;
  7. confirm to notify usimmediately, no later than within 10 (ten) calendar days, of any changes to any information you have provided to us in connection with these Terms and/or ofany circumstances that have or are likely to have a negative impact on the due discharge of your obligations to us and/or of any circumstances that are material for the performance of these Terms e. g. your name/title, email address, etc. At the request of CoinRoute, you must also submit any documents (originals, duly certified paper copies or scanned copies) supporting such changes in information or circumstances, irrespective of whether such information or documents have been provided to public registers;
  8. confirm and understand that financial regulations, financial codes, financial ethics and contractual requirements vary worldwide, and it is your responsibility to make sure that you comply with any and all local regulations, directives, restrictions and laws in your local place of residence before using CoinRoute Platform;
  9. confirm that your use of CoinRoute Platform does not violate any applicable laws or regulations of any jurisdiction that applies to you.

8.2. By accepting these Terms, you represent and warrant that all of the above is true and accurate on the day of acceptance of these Terms and shall remain true and accurate until you cease to use CoinRoute Platform.

8.3. For the avoidance of doubt, representations and warranties are personal statements or assurances given by you which we will rely on when we allow you to use CoinRoute Platform.

8.4. To the extent permitted by law we do not warrant the reliability, availability, accuracy or completeness of information on CoinRoute Platform. All information is provided “as is” without warranty of any kind, express or implied.

8.5. We do not warrant that the functions, functionality contained in CoinRoute Platform will meet your requirements or that the operation of CoinRoute Platform will be uninterruptedor error free.

9. Prohibited use and security

9.1. You are responsible for configuring your information technology, computer programmes and platform inorder to access CoinRoute Platform. You should use your own virus protection software. We cannot guarantee that CoinRoute Platform will be free from bugs or viruses.

9.2. You must not misuse CoinRoute Platform by introducing viruses, trojans, worms, logic bombs or other materials which are malicious or technologically harmful. You must not attempt to gain unauthorized access to our Website, our servers, computers or databases. You must not attack our Website and CoinRoute Platform with any type of denial of service attack. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website and/or CoinRoute Platform will cease immediately.

9.3. We may stop or suspend your use of CoinRoute Platform if we have reasonable grounds for doing so relating to the security of CoinRoute Platform or the suspected, unauthorized or fraudulent use of CoinRoute Platform. We shall not be held liable for your losses incurred as a result of blocking your access to CoinRoute Platform and shall not pay to you any penalty.

10. Fees

If applicable, you must pay the Fees inconnection with the payments made with CoinRoute Platform. We will not process your transaction until we have received the Fees from you. The amounts of Fees maybe visible before you make the payment.

11. Liability

11.1. To the extent permitted by law, CoinRoute excludes all liability and responsibility for any losses, damages, costs or expenses, whether in tort (including negligence), contract or otherwise and whether direct, indirect, or consequential (including in connection with business interruption), which you or any other person may suffer or incur in connection with the use or inability to use CoinRoute Platform, and in respect of any Virtual Asset or otherwise.

11.2. We take no responsibility for and will not be liable for any financial loss arising from your use of CoinRoute Platform, including, but not limited to, fluctuations of Virtual Asset; system hacks; server failure or data loss; technical faults of the Virtual Asset system; forgotten passwords (long-term and one-time); security of your passwords (long-term and one-time); unauthorized access; corrupted files or data.

11.3. We are not liable for business losses. If you use CoinRoute Platform for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11.4. We are not liable for technological attacks. We will not be liable for any loss or damage caused by a virus, or other technological attacks or harmful material that may infect your computer equipment, computer programmes, data or other proprietary material related to your use of CoinRoute Platform.

11.5. We have no control over websites linked to and from our Website. We assume no responsibility for their content or any loss or damage that may arise from your use of them.

11.6. Without any limitation of other terms in these Terms, you acknowledge that CoinRoute bears no liability for any damage, loss (including loss of profit), delay, inconvenience, failure in performance or interruption of the use of CoinRoute Platform, in each case caused by or resulting from (directly or indirectly):
- any computer virus, spyware, scareware, Trojanhorse, worms or other malware or cyber, phishing or spoofing attack that mayaffect your computer or other device; any “hard fork”, “soft fork”, or other change in the operating rules of an underlying VirtualAsset network;
- any suspension of CoinRoute Platform permitted under these Terms;
- any other cause or condition beyond our reasonable control.

11.7. We take no responsibility for and will not be liable for any non-compliance with CoinRoute Platform’s quality or quantity requirements laid down in these Terms or provided otherwise e. g. on our Website, if such our non-compliance is caused due to non-performance or improper performance of any obligations of any thirdparties engaged by us for the maintenance of CoinRoute Platform.

11.8. You are liable for breaking this Agreement or applicable laws. In the unlikely event of loss orclaims or costs and expenses arising out of your breach of this Agreement, any applicable law or regulation and/ or your use of CoinRoute Platform, you agreeto compensate Us and our affiliates and hold Us harmless. This provision will remain in effect after our relationship ends.

11.9. In the event you are liable for any amounts owed to us, you agree to reimburse us. We may also recover amounts you owe us through legal means, including, without limitation, through the use of a debt collection agency.

11.10. We do not provide any financial, investment or legal advice in connection with CoinRoute Platform. We may provide information on the price, range, volatility of Virtual Assets and events that have affected the price of Virtual Assets, but it should not be considered as investment or financial advice and should not be construed as such. Any decision relating to Virtual Assets is your decision and we will notbe liable for any loss suffered in relation thereto.

11.11. The Merchant is solely responsible for offered products and/or services and/or works of art, its quality, shortcomings and independently resolves all disputes related to refunds, chargebacks and other similar issues. You agree that CoinRoute shall not be a party to any such dispute or issue.

12. Accessing Coinroute Platform

12.1. We will try to make sure CoinRoute Platform are available to you when you need them. However, we do not guarantee that CoinRoute Platform will always be available or be uninterrupted.

12.2. We may suspend, withdraw, discontinue or change all or any part of CoinRoute Platform without notice.

12.3. We will not be liable to you if for any reason CoinRoute Platform are unavailable at any time or for any period.

12.4. You are responsible for making all arrangements necessary for you to have access to CoinRoute Platform.

13. Third-Party Products and Services

13.1. You acknowledge that CoinRoute Platform may enable or assist you to access, interact with, and/or purchase goods and services from several supported platforms and other third parties viathird-party websites or applications (collectively, "Third-PartyServices"). Such Third-Party Services are not under the control of CoinRoute, CoinRoute does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Services and is not responsible for any Third-Party Services.

13.2. You use all Third-Party Services at your own risk, and should apply a suitable level of caution and discretion in doing so. Any use of Third-Party Services is governed solely by the terms and conditions of such Third-Party Services and any contract entered into, or any transaction completed via any Third-Party Services, is between you and the relevant third party, and not with CoinRoute.

13.3. You shall comply in all respects with all applicable terms of the Third-Party Services that you accessor subscribe to in connection with CoinRoute Platform.

13.4. If at any time anyThird-Party Services cease to make their programs available to us on reasonableterms, we may cease to provide such features to you without entitling you to refund, credit, or other compensation.

14. Information collection

14.1. With regard to your use CoinRoute Platform we may automatically collect the following information:

  1. details of the transactions you carry out when using CoinRoute Platform, including amounts, currency, Wallets and other blockchain related information;
  2. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zonesetting, browser plug-in types and versions, operating system and platform;
  3. information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website; products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (suchas scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number or email used to connect with our customer support.

14.2. Information we receive from other sources. We may receive information about you if you use any of the other websites We operate or the other services We provide. We are also working closely with third parties, such as Merchants and may receive information about you from them.

15. Linking to the Website

15.1. You may link to Website provided you follow certain rules:

  1. you do so in a way that is fair and legal and does not damage our reputation or take advantage of it;
  2. you do not suggest any form of association, approval or endorsement on our part where none exists;
  3. you do not frame our Website on any other site.

15.2. We reserve the right to withdraw linking permission without notice.

16. Termination of the Agreement

16.1. We may terminate this Agreement by giving you one months’ notice.

16.2. You may terminate this Agreement by giving Us one months’ notice.

16.3. We may stop or suspend your use of CoinRoute Platform and/or terminate Agreement without notice incertain circumstances, including (but not limited) the following cases:

  1. you breach any provision of this Agreement, including representations and warranties section, or     documents referred to these Terms;
  2. we are requested or directed to do so by any competent court of law, government authority, public agency, or law enforcement agency;
  3. we have reason to believe you are in breach of any applicable law or regulation;
  4. we have reason to believe you are involved in any fraudulent activity, money laundering, terrorism     financing or other criminal or illegal activity

16.4. We may suspend your use of CoinRoute Platform for security reasons. We may suspend your use of CoinRoute Platform if we have reasonable concerns about suspected unauthorized or fraudulent use of CoinRoute Platform.

16.5. We will give you notice of suspension where possible. We will give you notice of any suspension or restriction and the reasons for such suspension or restriction as soon as wecan, either before the suspension or restriction is put in place, or immediately after, unless notifying you would be unlawful or compromise our reasonable security measures. We will lift the suspension and/or the restriction as soon as practicable after the reasons for the suspension and/or restriction have ceased to exist.

17. Our right to make changes

17.1. We shall have a right to amend these Terms unilaterally by publishing the amended Terms on our Website. The amendment of the Terms shall come into force in 30 (thirty) calendar days upon their publication on our Website.

17.2. You shall be deemed to have accepted those amendments if you do not notify Us before the date of their entry into force that they are not accepted.

17.3. If you object by emailed notice to any proposed amendment in a timely manner, you shall have a right to terminate these Terms by submitting an emailed notice of such termination.

17.4. If you do not notify usof termination of these Terms as specified under clause 17.3, proposedamendments to the Terms shall come into effect from the date specified inclause 17.1.

17.5. Amendments shall not have retrospective effect and shall not affect any rights and/or obligations that have arisen between you and us before amendments came into effect.

18. Confidentiality

18.1. The Parties acknowledge that, from time to time, the Party (the “Disclosing Party”) may disclose to the other Party (the “Receiving Party”) either directly or indirectly by way ofusing CoinRoute Platform, electronically, in writing, orally or otherwise, information which is proprietary or confidential or which would, under the circumstances,be understood by a reasonable person to be proprietary and non-public, including without limitation, technical data, know-how, trade secrets related to activities of any of the Parties, the non-public CoinRoute information andall unpublished service manuals, information, data and other similar materials or records provided by the Party to the other Party pursuant to these Terms orotherwise (“Confidential Information”).

18.2. The Receiving Party shall use such Confidential Information solely for fulfilling its responsibilities and obligations under these Terms and for no other purposes.The Receiving Party shall retain such Confidential Information in strict confidence and shall not disclose it to any third party without the DisclosingParty’s written consent, except to the third party(-ies) engaged/contacted by CoinRoute in order to ensure maintenance of CoinRoute Platform /compliance with applicable legislation as well as to law enforcement.

18.3. Each Party shall use at least the same procedures and degree of care which it uses to protect its own Confidential Information of like importance, and in no event less than reasonable care, and shall be responsible and liable for any use or disclosureof the Confidential Information, including by its employees or other related persons, in violation of these Terms.

18.4. The Party shall immediately notify the otherParty of any unauthorized use or disclosure, or suspected unauthorized use ordisclosure of Confidential Information.

18.5. The obligations set forth in this section shall not apply to information that the Receiving Party is able to demonstrate, through clear and convincing evidence:

  1. was already known to the Receiving Party without an obligation of confidentiality at the time of disclosure;
  2. was generally available to the public at the time of its disclosure to the Receiving Party hereunder;
  3. became generally available to the public after its disclosure other than through an act or omission of the Receiving Party in breach of these Terms; or
  4. was subsequently, lawfully and independently disclosed to the Receiving Party by aperson other than the Disclosing Party, not in violation of the confidentiality agreement, arrangement or understanding with such person.

18.6. In the event that any disclosure of the Confidential Information is required by you pursuant to applicable law, you shall provide us a reasonable notice and opportunity to contest the need for such disclosure, or to seek a protective order therefor. If we fail to contest the need for such disclosure or to obtain a protective order, you may disclose only that portion of the Confidential Information that is legally so required to be disclosed, provided that any Confidential Information so disclosed shall maintain its confidentiality protection for all purposes other than such legally required disclosure.

18.7. You shall acknowledge and agree that the disclosure of information which may be considered as confidential to competent authorities and subcontractors of CoinRoute as wellas other persons engaged/contacted by CoinRoute for the maintenance of CoinRoutePlatform/compliance with applicable legislation, shall not be considered as abreach of the confidentiality obligations.

19. Communication

19.1. Any communication between you and Us shall take place primarily via emails. You must at all times provide at least one valid email address by using CoinRoute Platform. You should check for incoming messages regularly and frequently, these emails may contain links to further communication on our Website. If you don’t maintain or check your email and other methods of communications, you will miss emails about your transactions and CoinRoute Platform. We cannot be liable for any consequence or loss if you don’t do this. If we have reasonable concerns about any suspected or actual fraudulent use of CoinRoute Platform, we will contact you via email.

19.2. In addition to communicating via email, we may contact you via letter or telephone where appropriate. If you use any mobile services, we may also communicate with you via SMS. Any communications or notices sent by:

  1. Email will be deemed received by you on the same day if it is received in your email inbox before 5pm on a Business Day. If it is received in your email inbox after 5pm on a Business Day or at any other time, it will be deemed received on the next Business Day.
  2. Post will be deemed received three days from the date of posting for El Salvador post or within five     days of posting for international post.
  3. SMS will be deemed received the same day.

19.3. Where legislation requires us to provide information to you on a durable medium, we will either send you an email (with or without attachment) or send you a notification pointing you to information on our Website in a way that enables you to retain the information in print format or other format that can be retained by you permanently for future reference. Do keep copies of all communications we sendor make available to you.

19.4. If you need a copy of the current Agreement or any other relevant document, please contact hello@coinroute.xyz.

19.5. This Agreement is made in the English language. Documents or communications in any other languages are for your convenience and only the English language version of them are official.

19.6. If you have any complaints about Us or CoinRoute Platform, you may contact us at hello@coinroute.xyz.

20. Closing Provisions

20.1. Nobody else has any rights under this Agreement. This Agreement is between you and Us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end or make any changes to this Agreement.

20.2. We may transfer this Agreement to someone else. You may not transfer, assign, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of your rights and obligations under this Agreement without our prior written consent. We reserve the right to transfer, assign or novate this Agreement or any right or obligation under this Agreement at any time without your consent.

20.3. If a court finds part ofthis Agreement illegal, the rest will continue in force. Each of the paragraphs of this Agreement operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in fullforce and effect.

20.4. Even if we delay inenforcing this Agreement, we can still enforce it later. If we delay in asking you to do certain things or in taking action, it will not prevent us taking steps against you at a later date.

20.5. This Agreement supersedes any other previous agreements. This Agreement supersedes and extinguishes all previous agreements between you and CoinRoute, whether written or oral, relating to its subject matter.

20.6. Which laws apply to this Agreement and where you may bring legal proceedings. This Agreement is governed by El Salvador law. Any dispute between you and us in connection with your CoinRoute Platform and/or this Agreement may be brought in the courts of El Salvador.

Scroll up
We use cookies to personalize your user experience and for analytics, performance, and marketing purposes.